HCL Sametime 11 – WebClient stuck on Loading

If you experience the issue with HCL Sametime 11 Proxy, where the WebClient just loads endlesly after a user logs in, and the following error is present in “catalina.out” log file (of the Sametime Proxy component):

CLFRX0049E: Failed to query the user info: <username>, reason 80000005

Check the “UserInfoConfig.xml” file, on the Sametime Community Server, for Syntax Errors. In my case the “Username” variable, inside the “<storageDetails>” tag, needed to be moved in front of the “Password” variable (this formatting is default in Sametime 11 FP1 version). Afterwards the “<storageDetails>” tag should reassemble something like the following:

<StorageDetails BaseDN=”DC=test,DC=com” HostName=”dc.test.com” UserName=”CN=SVC_Test,OU=Service Accounts,OU=test,DC=test,DC=com” Password=”xxxxxxx” Port=”389″ Scope=”2″ SearchFilter=”(&amp;(objectclass=user)(!(userAccountControl:1.2.840.113556.1.4.803:=2))(|(pager=%s)(mail=%s*)(samAccountName=%s*)(sn=%s*)(displayName=%s*)(distinguishedName=%s)(objectguid=%s)))” SslEnabled=”false” SslPort=”636″ /> 

HCL Sametime 11 – ST Proxy Server & DNS

Obviously, when deploying any application, DNS is important and the needed DNS entries need to be set.

Before deploying the HCL Sametime 11 Proxy Server you need to make sure that the MongoDB and the Sametime Community Servers are reachable via FQDNs and hostnames.

If you have to work with a “host” file, in DMZ for example, make sure to create separate entries for hostnames and FQDNs mentioned. If you are using a separate DNS Alias to access the Sametime Community server, other than the “real” FQDN and Hostname, make sure to create the entries for the “real” FQDN and Hostname of the Community server, even if you have not used them during the ST Proxy installation. During one deployment I ran into this issue. After enabling the debugging on the ST Proxy Server, I got the following errors:

FINE [White Rabbit (Timer). 2] com.ibm.rtc.stproxy.cluster.ServerLogin.connect Connecting to ST server: Server name: CN=domino-server-name/O=domino-organization, Cluster name: CN=domino-server-name/O=domino-organization, Server URL: domino-community-server.domain.local, serverID: null, Sametime session: null

WARNING [Chuck the postman’s dispatching thread.4] com.ibm.rtc.stproxy.cluster.ServerLogin.loggedOut CLFRX0011W: Unable to log in to the Sametime community server CN=domino-server-name/O=domino-organization. Error message is 80000207

After editing the host file of the ST Proxy server, on which the error was produced, the Sametime Webclient was working as desired and there were no errors in the log file.