Since about a week ago, there is a new DeskCenter Version, 10.6.4.2, it contains some Bugfixes and a few very interesting fixes.
A carbon copy can be applied and is displayed for emails which are send from the DeskCenter Helpdesk.
Tickets can be created automatically as recurrence tickets by a configured schedule.
Building blocks are available at many places in the Service Management to apply standardized text.
The options of ticket assignment to users or assets have been improved, e.g. the current DeskCenter user can be assigned to a ticket with one click. There are additional filter option to select the ticket assignee or assets.
The “last comment” can be used as variable in email templates for tickets.
On closing tickets, solutions approachs can be applied from existing Knowledge Base articles. The tickets can also be linked to the Knowledge Base article.
Software jobs can be initiated from a ticket for the assigned client computer.
The execution of quickscripts can be started from the ticket for users and assets.
A new function allows that the status of the ticket is automatically changed on sending ticket emails.
Tickets of the type “Problem” can be defined as “Known Error” or “Major Problem”.
Custom fields can be configured as mandatory fields for Helpdesk employees.
Single tickets can be linked.
Tickets can be hierarchically linked as master and sub-tickets in order to define dependencies between single tickets.
The system inventory was enhanced. Information about the build version for Windows 10 as well as the BitLocker status of disks is now available for the user.
The inventory of the Microsoft Office 365 portal was redesigned for the application of the new Microsoft Graph REST API. Further information from the portal is now available for the user, e.g. the user activities of Office 365 products, the user-specific activations on the user’s assets as well as an overview of the features which are enabled for the user in the licensed services.
Inventory Bug fix
The error handling at the inventory of the WMI classes was improved.
Knowledge Base New
The access on categories in the Knowledge Base and the included articles can be configured for single Helpdesk assignee groups.
License Management Bug fix
Hardware-based metric apply the correct inventory data for processors or cores respectively in specific product scenarios.
An error in the license calculation of hardware based metrics was solved. The number of physical or logical processors is now applied correctly at the calculation of processor and core metrics according to the respective client configuration.
License Management Change
The license metric “Microsoft per Core” has been consolidated with the other hardware-based metrics and is now calculated in “2 package” licenses.
OS Deployment New
The application of drivers in the PE can be configured by bulk edit.
Patch Management Bug fix
An error was fixed which occurred at the installation of Microsoft patches as MSI packages.
Progam Surface New
The Patch Level analysis which is based on the DNA Catalogue is now available for the user in the detail window for single clients.
Progam Surface Change
The performance to display the license menu was optimized. The user module of the SDI Agent displays the respective message if a reboot is pending.
Remote Management New
DeskCenter supports the application of the integrated Windows Remote Assistance to access remote clients.
Services and Communication New
Customized certificates can be configured for the DeskCenter services “Data Service” and “Worker Service”.
Software Deployment New
Multiple IP ranges can be configured for single DeskCenter software deployers.
The software actions “License Assignment” and “License Check” have been enhanced and allow to execute the respective action for multiple licenses.
A new software action checks if the system or the user is a member of a defined Active Directory group. It is possible to check security or distribution groups respectively.
Software rules can now be assigned to Active Directory groups.
A new software actions allows it to display messages in the user context at the clients via the SDI Agent.
Software Deployment Bug fix
An error was solved which caused that the IP ranges at the software deployer were not applied for the patch management.