HCL Domino – Contact Sync Issues

Recently, we came across some issues with contact synchronization between mobile devices using HCL Traveler, mail databases of HCL Notes users, and address books of the HCL Notes Roaming users.

To be exact, these are two separate problems which are described in the following Knowledge Base articles:

KB0099431

KB0097255

You might have the issues mentioned in the KB articles above, but haven’t noticed them yet, as the HCL Notes and HCL Traveler users will only have problems with synchronizing certain contacts “across the board”, namely those which are created on HCL Traveler devices. The issue will become more apparent with the users having more than one mobile device activated on HCL Traveler, as the contacts created on one of the devices will not sync to the other and vice versa.

There is a workaround for both issues, as stated in the KB articles mentioned above, which is to add the “AccessContacts” role to the owner of the mail database as well as to the roaming address book database, assuming the same user is also a roaming user. You can either do this manually or via LotusScript code provided by Domino Development, which you can find in the following Knowledge Base article:

KB0099761

Many thanks to the HCL Traveler team for confirming the issue and developing the workaround so quickly, as well as to the HCL Domino Development team for writing the code to implement the workaround.

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